• Where is my post?

• If you have posted and ad but can not find it on the site, please consider the following:

• Most ads will appear 15 minutes after posting. Some ads may require review by granted.com (adult, massage, therapeutic, spa, etc.) and may take longer.
• Refresh/reload the page where you posted your ad.
• Make sure you are currently looking in the correct category where you posted your ad. (For example: furniture sale by dealer vs. furniture sale by owner or skilled trade job vs. skilled trade services.)
• Double check you are looking under the correct date. Your ad will be posted under the date when you submitted your ad.
• If you are searching for your ad using a key word search, double check your ad uses the keyword you are using.
• Finally, your post may have been expired or it may have been removed by flagging.

• Where is my self publishing email?

• If you have not received the email to publish your post here are a few possibilities why:

• Make sure you check your junk/spam folder
• If you are using a free email source, i.e. Hotmail, GMAIL, Yahoo, make sure you have not exceeded your storage limit.
• Some email providers and ISP’s use email spam filters, make sure you check your email provider and add granted.com to your list as to not be sent to your spam folder.
• Network problems and internet connections between ISP providers can cause email transmissions to be delayed for several hours, we suggest having lunch, taking a break, going for a run, whatever you have to do to pass the time.
• You can always go the old fashioned route and simply have your email resent.
• If that still doesn’t work, try using a different email provider.

• Why was my posting deleted?

• There are four possible reasons why your post was deleted:

• Your post was expired
• Your post was flagged for removal by a granted.com user.
• Your post was removed by granted.com staff
• You deleted your post yourself.

• What is “phishing?â€?

• Phishing refers to the fraudulent criminal act of acquiring usernames, passwords, and other confidential information. Basically what this means is, people receive an email from what they believe to be a trustworthy site, (i.e. granted.com), then they disclose their confidential information to a third party source who may intend to use the valuable information for fraudulent purposes.
• Avoid phishing scams!! Read the following tips to help protect you against phishing.

• Be aware of any emails you receive from granted.com that are blank, generic, or insist on you providing personal information.
• Granted does not contact you unless you request to be contacted. For example, when you post an ad you will receive a confirmation email. Or if you change your password you will receive an email requesting you confirm the change, and directions on how to do so.
• Avoid clicking on any links in any email that anyone sends you.
• Check the URL in your browser of the website you are trying to reach.
• Do not respond to and delete any emails you suspect may be phishing scams.
• If you discover ads in your account that you did not post, delete the ad and change your password.

• Examples of Phishing Schemes:

• Users may receive emails from granted.com that appear to be from granted.com. These emails may contain links to websites posing as granted.com; they may seem threatening in nature or may indicate that there are problems with users' accounts or credit cards.
• Example 1:

• "Important Information: Granted.com TERMS OF USE: We reserve the right, at our sole discretion, to change, modify or otherwise alter your account at any time. Therefore your account has been blocked. To avoid deletion of your Granted.com account please Sign In by clicking here: fakewebpagethatisntgranted.com"
• "Attention!! Read Carefully! Your Granted account is temporarily suspended.
  -> Essentially you posted the same item to multiple cities or categories, or more than once in 48 hours .
  -> Your post contains a link or URL to a commercial website or auction.
  -> Your ad appears to contain a phone #, email address, or URL . Therefore, if you are the rightful account holder, click on the link below to log into your account for verification. fakewebpagethatisntgranted.com"

• Notice the website link redirects you to a site that is completely unrelated to granted.com. Remember to never click the links and if it is in an email immediately report spam and delete the email from your inbox. Always log into your account from www.granted.com, never from an outside source.

• Example 2: Users on granted may receive phishing emails in response to their Granted ad.

• "Thank you for getting back with me I'm very interested in this but before I buy it I need to know if its the same one I'm looking for because I can't afford another mistake Please check out this video here I uploaded, which i am looking to buy WATCH VIDEO [link to fake scam webpage If its the same one I will be there today to buy it"
• "I got your e-mail for the apartment. I apologize I couldn't answer your e-mail faster, but I have just been overwhelmed with all the responses. To set up a showing please forward me your yearly income and an updated credit score. Make sure that your credit score is recent (at least 1 week old). Use the link below to check your credit score if you are not sure of what it is. This score is up to date and free. fakewebpagethatisntgranted.com Send me this info ASAP, this way I can set up a show date. Thank you"

• Notice the emails contain links to web pages that are completely unrelated, NEVER click these links. Do not log into your Granted account from an outside webpage; only do so through www.granted.com

• Example 3: : Users on Granted may receive a false email, purportedly from a staff member or Granted official, telling them that they won a contest for a free iPhone, washer/dryer, or other valuable item. These false emails may try to collect users' personal information.

• ""Attention Granted User, My name is John Sanchez, CEO of Granted. We have recently partnered up with Apple for a one-time promotional event and on June 7th, 2010 (today), we are giving away free Apple iPads to randomly selected people who have posted an ad in the "Housing" section of Grated. You have been chosen as one of our latest winners for today. We randomly select numbers to match up with ads on Granted and your ad matched with our latest drawing. All you need to do is CLICK HERE [fakewebsitethatisntgranted.com] to visit our site made for this promotion and enter your Zip Code to get yours for free. Just make sure you enter your Zip-Code so we can locate our records to ensure that we have reserved one for you. That's it!... John Sanchez CEO, Granted.com"

• What HTML is supported:

• Here is a list of supported HTML codes that are acceptable for use when posting an ad on granted.com

<pre>
  In Just-
  spring          when the world is mud-
  luscious the little
  lame baloonman
    
  whistles          far          and wee
    
  and eddieandbill come
  running from marbles and
  piracies and it's
  spring
  </pre>

In Just-
  spring          when the world is mud-
  luscious the little
  lame baloonman
    
  whistles          far          and wee
    
  and eddieandbill come
  running from marbles and
  piracies and it's
  spring

• Where can I advertise my service?

• You can place your ad for services offered ONLY under “services offeredâ€?
• Services ads submitted to categories outside of "services offered" are subject to removal.

• Email rejected-non generic DNS

• What to do if your email is being rejected by Granted’s server.
• Services ads submitted to categories outside of "services offered" are subject to removal.

• Is your email being rejected by our servers with an email like this?:
• 554 5.7.1 : Client host rejected: please_use_SMTP_relay_of_your_isp,_or_setup_non-generic_dns.

• If you answered yes here’s the scoop:

• In an effort to curb abuse of our email servers and limit the amount of spam inflicted upon our users, Granted does not accept email from computers with dynamically assigned IP addresses, or hosts that have generic DNS setup.

• Where is my post?

• o The best way to post an ad is to visit our home page (insert hyperlink) and
  click “post to classifieds.� Fill out the online form and go from there!

You do need a Granted account to post a free ad, it works like this:

• If you have posted and ad but can not find it on the site, please consider the following:
• Fill out the posting form and submit your posting.
• You'll receive an email containing a link to an online form.
• This form will allow you make last-minute changes and then self-publish your posting.
• Once self-published, your posting will appear on the site within 15 minutes.
• Keep your email, because you can use the link later to edit or delete the posting at any time.
• If you lose or delete this email, and need it later, you can request to have it resent

If you post using your Granted account you do not need a self publishing email, simply
log into your account any time.

• How can I edit my post?

• You can edit your posting at anytime; they are self service, excluding job postings.
• If you posted while you were logged in to your account you can edit through your homepage.
• Otherwise, use the self posting email you received when you initially posted your ad. If you can’t find it, have it resent.
• NOTE: Editing your post will not bring your post to the top of the list, you will need a new listing to do that. Please do not edit a post more than every 48 hrs.

• How soon does my posting expire?

• How can I delete my posting?

• If you posted while logged into your granted.com account you can delete
  your postings from your homepage.
• Otherwise, use the self posting email you received when you initially
  posted your ad. If you cannot find it, have it resent.
• Please note all posting will be deleted upon expiration. Please refer to the
  expiration guide.

• How do I repost my posting?

• You will need to submit a new posting. There is no automatic reposting option.

• How often can I post?

• You may post to one category, to one city, no more than every 48 hours.
• If you are submitting a post that is similar to another currently active post, your post will be blocked and you will have to wait the allotted 48 hours to repost.

• How can I post anonymously and still receive my responses?

• When submitting a post or an ad you are asked for your email address.
• We have provided three options for you:

• I have not received the email to self-publish my add or posting.

• I self-published my posting but I don't see it on the list?

• What kinds of postings are prohibited?

• Please consult the Conduct section of our Terms of Use.
• Please take note: each category of the site has different guidelines, make sure you double check all guidelines before posting.
• Soliciting illegal activity either implicitly or explicitly on Granted is prohibited.
• We also provide a partial list of items prohibited for sale or trade on Granted.

• What should I do if someone harasses me by posting a prank posting?

• If you believe that you are the target of a prank or other harassment related to a Granted post, please contact us immediately (choose the "harassment" option) and ask to have the posting removed. If available, please provide the posting ID numbers for any ads related to the issue.
• We take cases of abuse and harassment seriously and cooperate fully with law enforcement in prosecuting such cases.

• What option do I have for a transaction gone wrong or a person/post that is not being honest?

• If you feel that you have been cheated in a transaction or there is false advertising on a site, please contact granted.com and we will look into the issue so that we can be prepared to provide whatever help we can to police and other investigators.

• Can I post my ad on more than one Granted site?

• Please choose just one granted site that is most relevant to your post. Also please post to a site that is generally closest to your area. If your ad is equally relevant to all locations, your ad does not belong on local granted sites at all, please find another service.
• Posting the same ad to multiple locations is considered spamming, and is prohibited.

• I saw a lame posting, and I want to say something about it - can I?

• If you feel the need to give your opinion, please respond to the poster directly via email, rather than posting a reply.
• Discussion postings only belong in our discussion forums.

• Where do focus group opportunities go on the site?

• Focus group opportunities should be submitted under our et cetera jobs category, or under "gigs".

• I saw this great posting 6 months ago and would like to see it again. Can I?

• Generally not. If there is a legal reason you need to see a past posting, we will gladly cooperate with a valid subpoena for that information.

• Where can I advertise my services/business on Granted?

• Only in the "services offered" categories please.

• Can I post ads on Granted on behalf of others as a paid posting agent or posting service?

• Absolutely not - acting as a Posting Agent is forbidden by our terms of use, and subject to liquidated damages in court.

• Can I put a link in my for sale posting pointing to an auction site like ebay?

• Absolutely not, Granted is not an auction site. If you have something to offer, please post a set price. Please do not scalp or solicit bidding contests on Granted, and do not link to offsite auctions on eBay or elsewhere.

• Can I scalp my ticket or other gift item (e.g. PS3, TMX Elmo, Wii, iPhone) on Granted?

• Many Granted users dislike, and will remove by flagging ads which appear to be scalping tickets or hot gift items for way over face value.
• Other states may have similar licensing and disclosure requirements, which any mover/hauler in that state likewise must abide by.

Job Posting Fees:

• All granted postings are free except:

• Job postings in the SF Bay Area are $75. This fee pays for one job in one category. (One job posted in two different categories would cost $150.)
• 2. Job posts in Atlanta, Austin, Boston, Chicago, Dallas, Denver, Houston, Los Angeles, New York, Orange County, Philadelphia, Phoenix, Portland, Sacramento, San Diego, Seattle, South Florida, and Washington DC are $25.

• The fee for posting a job in these cities is $25. This fee pays for one job in one category. (One job posted in two different categories would cost $50.)

• Brokered apartment rental listings in New York are $10.

• The fee for posting a brokered apartment rental in New York City is $10.

• Posts in adult services and therapeutic services on Granted sites in the United States cost $10.

• The fee for posting ads in these categories is $10. Live approved ads can be re-posted for $5.

• There are two options for purchasing paid posts.

• Post ads individually and pay by credit card for each ad
• Buy a block of ads and pay for the block with a check

• How to submit a paid job post:

• Paid Job Posts (Atlanta, Austin, Boston, Chicago, Dallas, Denver, Houston, Los Angeles, New York, Orange County, Philadelphia, Phoenix, Portland, Sacramento, San Diego, S.F. Bay Area, Seattle, South Florida, and Washington DC)

• Go to the home page for your desired Granted city.
• Click on the "post to classifieds" link in the top left corner of that page.
• If you are paying with a credit card, select "jobs" from the list of posting categories and proceed through the posting process.
• If you are using a paid job account, select "jobs" from the list of posting categories, and log in to your account using the link in the top right corner of the job category selection page.
• Find out more about paid posting accounts.

• Free Job Posts (all other cities)
• Go to the home page for your Granted city.
• Click on the "post to classifieds" link in the top left corner of that page.
• Select "jobs" from the list of categories on the next page that appears, and proceed with your post.

• Lifespan of job posts:

• How to edit or delete a job post:

• PAID JOB POSTS (paid by credit card)
  (ATL, AUS, BOS, CHI, DAL, DEN, HOU, LAX, MIA, NYC, ORC, PHI, PHX, PDX, SAC, SDO, SFO, SEA, WDC)

• If you used your credit card to pay for a job posting please refer to the posting confirmation email you received upon posting your job.
• If you don't have this email (never received it, lost it, deleted it), you can request a new edit/delete link.

• PAID JOB POSTS (posted through a Granted account)
  (ATL, AUS, BOS, CHI, DAL, DEN, HOU, LAX, MIA, NYC, ORC, PHI, PHX, PDX, SAC, SDO, SFO, SEA, WDC)

• If you used your Granted account to purchase a job posting, log into your account and select the appropriate post you would like to delete or edit.